SILVER Support Package

 

Our SILVER Support Package is set up with a base support cost per month, all remote support is covered within this cost servicing 7 Days a week then if an on site engineer visit is needed we will charge for the time spent with you, on site engineering is available to you 5 days per week within this agreement. This delivers your organisation a complete IT department. Say goodbye to your technical worries with our market leading IT support. Unleash the latest productivity boosting technology to improve your organisation’s efficiency. Let us take full responsibility for your IT – supporting, resolving, liaising with third party suppliers, and keeping you informed every step of the way; while you concentrate on doing what you do best.

 

No hidden costs or nasty financial surprises, guaranteed! The SILVER agreement is billed on a straight forward, all inclusive monthly basis, enabling you to plan ahead and ensuring you get the best return from your IT investment.

 

Support Elements

  • Dedicated Account Manager - Our experienced client management teams are here to ensure the smooth running of your IT infrastructure and the consistent delivery of high quality IT support.
  • Engineering Team - Smart and Service obsessed, our IT engineers are quite simply the best in the business available 5 days per week.
  • Helpdesk Support - Central to all our support services is a true, live 24/7 helpdesk. Day or night, our engineers are on hand to solve your technical issues. Available 7 days per week.
  • Onsite Support - Proactive and reactive, onsite visits by our expert engineers are a key part of this package.
  • Managed Monitoring - Providing complete access and control; our award winning monitoring platform is at the heart of everything we do.
  • Ticket Management - Our dynamic management system provides complete visibility, driving workflow and best practice compliance.
  • Reporting - Comprehensive monthly reporting delivers 100% transparency and accountability in all our actions.
  • Setup -Getting it right from the start- our diligent onboarding process ensures we get off on the right foot.
  • IT Roadmap - A strategic document which illustrates the current state of your infrastructure and maps out your future objectives.
  • Project Services - Access a full suite of IT project and consultancy services delivered on a flexible, on-demand basis.

 

Call now to discuss your IT requirements: 0845 262 7007 or email: hello@west-tech.co.uk

The Packages we offer are PLATINUM, GOLD, SILVER and BRONZE, select the links to see what's included in each.

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

To see high level monthly pricing please complete and submit details below.

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

E-mail: hello@west-tech.co.uk

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Tel: +44 (0)845 262 7007

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