PLATINUM Support Package
Our PLATINUM Support Package gives you a fixed cost per Month where all costs are included, we will tailor to suit your requirements whether engineers are needed on site daily / weekly or monthly which are then complimented by any other support visits to ensure you have the necessary cover to support the business This delivers your organisation a complete IT department. Say goodbye to any technical worries with our market leading IT support. Unleash the latest productivity boosting technology to improve your organisation’s efficiency. Let us take full responsibility for your IT – supporting, resolving, liaising with third party suppliers, and keeping you informed every step of the way; while you concentrate on doing what you do best.
The PLATINUM agreement is billed on a straight forward, all inclusive monthly basis, enabling you to plan ahead and ensuring you get the best return from your IT investment.
- Dedicated Account Manager - Our experienced client management teams are here to ensure the smooth running of your IT infrastructure and the consistent delivery of high quality IT support.
- Engineering Team - Smart and Service obsessed, our IT engineers are quite simply the best in the business. Available 7 Days per week
- Helpdesk Support - Central to all our support services is a true, live 24/7 helpdesk. Day or night, our engineers are on hand to solve your technical issues. Available 7 days per week.
- Onsite Support - Proactive and reactive, on-site visits by our expert engineers are a key part of this package.
- Managed Monitoring - Providing complete access and control; our award winning monitoring platform is at the heart of everything we do.
- Ticket Management - Our dynamic management system provides complete visibility, driving work-flow and best practice compliance.
- Reporting - Comprehensive monthly reporting delivers 100% transparency and accountability in all our actions.
- Setup -Getting it right from the start- our diligent on-boarding process ensures we get off on the right foot.
- IT Roadmap - A strategic document which illustrates the current state of your infrastructure and maps out your future objectives.
- Project Services - Access a full suite of IT project and consultancy services delivered on a flexible, on-demand basis.
Call now to discuss your IT requirements: 0845 262 7007 or email: email@example.com
The Packages we offer are PLATINUM, GOLD, SILVER and BRONZE, select the links to see what's included in each.