Our main warehouse facility is based in Derby enabling us to get to a majority of locations within a couple of hours for replacement hardware. We then have lock box locations through where key hardware is held for clients where required to ensure items can get to site in a timely manner.
In our facility we have staging areas where we can prepare hardware for new stores, special projects along with configure hardware for support calls.
In the past three years we've had over 35,000 items come through our doors for various clients.
Our Facility is fully covered with internal and external CCTV cameras along with utilisation of security company to assist in the monitoring.
All asset numbers are captured as hardware is received into our facility, this enables hardware to be tracked by a unique West-Technologies ID, the Model or Serial Number, this means we can offer a full history of a particular product and establish where items ship to for internal cross charging or just reference. Every time we ship we also send a change request sheet to show the detail of each item picked. We can then keep track of what hardware ships to which sites so at any point you can find the location and full history of any particular item.
Our logistics team has full access to a clients inventory to enable them to provide spare parts to our field engineers quickly and efficiently which in turn enables us not to over stock and provide a better service.
When we ship we either work with UPS offering a next day service to most of Europe , for large projects we partner with a dedicated transport company to ensure kit arrives on time ready for installation.